Welcome to PuroClean San Diego

Property Damage Restoration Professionals

Specialized, Personal Approach to Remediation / Reconstruction

When disaster hits, it can be physically and mentally devastating. Coping with a property that was once a home / business and not knowing how or when it will be back to normal can be very difficult to handle. For example, whether it’s a flood due to a broken pipe, overflowed toilet, or leaking appliance; fire / smoke damage due to an electrical outlet malfunction, accidental fire starting, or house repair accident; or mold damage due to a slow leaking pipe in a wall, unsealed shower pan, or leaking roof, the remediation (removal of the harmful components, arresting further damage, etc) and the reconstruction (rebuilding the components back to pre-existing condition) can seem overwhelming and insurmountable.

PuroClean Property Restoration specializes in getting these types of properties back to a safe condition for the homeowners / building owners, quickly and professionally, and quickly coordinating the reconstruction to pre-existing conditions.

We understand the complexities with damage control and remediation and the difficulties involved in the process. We have the equipment, tools, staff, and specialized knowledge to return your home / building to normal quickly, safely, and kindly.

Insurance Claim Process

If related to an insurance claim, contact us first and we can walk you through the steps of us working directly with your insurance company / adjuster to ensure a smooth process. We work with most insurance carriers and know the intricacies involved. We will walk you through the steps and ensure your understanding and comfort. When unrelated to an insurance claim, we will overview the process to ensure your comfort as well. In general, the claims process is as follows:

1. Flood / fire / mold damage occurs in a homeowners house (i.e. overflowed toilet, electrical outlet fire, slow leaking supply line behind a refrigerator, etc)
2. Homeowner has a few options:
• Call PuroClean Property Restoration directly – congratulations, you are about to be taken care of on a personalized level! We use standard unit pricing software outlined by the insurance industry, meet or exceed insurance and licensing requirements of insurance carriers, and guarantee our work.
• Take care of the situation themselves – can be very dangerous. If not fully dried out, mold can grow and can be a serious risk to their health.
• Call someone from the internet – hopefully it is PuroClean. If not they may not be trained, licensed and insured and may be charged incorrectly.
• Call their insurance agent – hopefully PuroClean is referred; however, the agent may refer them to the 800 claims number. If referred to the 800 # the policyholder may not be taken care of on a personal level and could be treated in a difficult manner when they are in a middle of a disaster.
3. Determination of a covered loss can many times be determined at this point, else the process would move forward by PuroClean coordinating with the insurance carrier if the customer desires. Please contact us to discuss. When not covered, the cost, scope, and options for moving forward will be discussed prior to starting.
4. If PuroClean is on-site first and is a covered insurance claim:
• Authorization is signed to start work
• Equipment is placed within the building and anything needing demolition is completed.
• PuroClean corresponds with the assigned insurance adjuster to ensure fair pricing and comfort of the homeowner.
• PuroClean takes daily moisture readings to ensure that all components are dried prior to removing equipment.
• PuroClean has a survey / certification of completion filled out by the homeowner and forwards it to the insurance carrier to ensure everyone involved is satisfied with the service.
• PuroClean can coordinate reconstruction services by helping with referrals.
• PuroClean Property Restoration is paid directly through the insurance carrier or indirectly through the homeowner after a check is written by the insurance carrier to the homeowner.

Give us a call and we will take care of you on a personalized level.